UNLIMITED LIFETIME UPGRADES
Any diamond purchased from Rare Carat can be exchanged at 100% credit towards a new diamond following the guidelines below. The diamond that is being upgraded must be in original condition and accompanied by the original diamond report.
Guidelines
- All natural GIA diamonds purchased from Rare Carat after February 6, 2022, can be exchanged for a new diamond (natural or lab-grown) which must be at least three times the price of your original diamond.
- All lab-grown diamonds purchased from Rare Carat after August 7, 2023, can be exchanged for a new lab-grown diamond which must be at least twice the price of your original diamond.
- Lab-grown diamonds purchased before August 7, 2023 are not eligible for the upgrade program.
- Natural diamonds purchased before February 7, 2022 are not eligible for the upgrade program.
- You will receive credit equal to 100% of the original price toward the purchase of a new diamond.
- You may upgrade one diamond for multiple diamonds, or vice versa, so long as the price of your new selection meets the price and type restrictions as stated above.
- Your diamond must be in its original condition with the original diamond grading report.
- Any damage to the original diamond will disqualify the diamond from our upgrade program.
- The original diamond grading report must be returned in reusable condition. Fees may apply for any damaged or missing reports.
- The credit value will be based solely on the value of the diamond.
- For rings: If your setting fits your new diamond and is in reusable condition, you may opt to set the new diamond in the original setting or receive it as a loose diamond. If your original setting cannot be reused, it will be returned to you at the same time as your new order.
- For earrings and pendants: We cannot reuse your original settings and are not able to offer credit for them. They will be returned to you at the same time as your new order.
- Any diamond not originally set by Rare Carat must be returned without the setting.
- Upgrade orders are not eligible for discounts, coupons, or price match requests.
- Only diamonds with a D-K color grade are eligible for the upgrade program.
- Purchases facilitated through Rare Carat, but made through a separate retailer do not qualify for the upgrade program.
- Diamonds purchased through the upgrade program are not eligible for price matching. Orders that previously included a price match do not qualify for the upgrade program.
- Your original diamond must be returned to us and accepted by Rare Carat before your new selection is shipped.
- Diamonds purchased as part of our Diamond Upgrade Program may not be returned for credit but can be exchanged within 30 days.
- The Diamond Upgrade Program is available for purchases shipped to the US. Upgrades for other countries may be eligible on a case-by-case basis.
